hi7u Terms & Conditions

1. General Provisions

These Terms and Conditions ("Terms") form a legal agreement between the hi7u platform and the user. By accessing hi7u.bar or using the service, you are considered to have read, understood, and agreed to these Terms in full.

hi7u is a secure and reliable online gaming platform offering live casino, sports betting, and slot games for Bangladeshi players. These Terms apply to all services, products, and activities on the platform.

These Terms have been established to ensure proper use of the hi7u platform, which operates on the basis of SSL encryption and fair play principles. If you disagree with any part of these Terms, you are requested not to use the platform.

2. Eligibility and Age Requirement

To open an account and use services on the hi7u platform, the following eligibility conditions must be met:

• You must be 21 years of age or older (for 21+ only).
• You must be a real individual and operate the account in your own name.
• You must not reside in any jurisdiction where receiving online gaming services is completely prohibited.
• You are mentally capable and are entering into this agreement voluntarily.
• You are not an employee of hi7u or a close relative of one.

If necessary, hi7u may at any time request a government-issued ID or other relevant documents to verify a user's age and identity. Account activity may be restricted until verification is complete.

3. Account Registration

To create an account on the hi7u platform, the registration process must be completed. The following policies are mandatory during registration:

3.1 One Account Policy

Each user may operate only one account. Opening multiple accounts from the same individual, family, or household is strictly prohibited. If duplicate accounts are detected, all of them will be closed.

3.2 Providing Accurate Information

All information provided during registration must be accurate, complete, and up to date. hi7u reserves the right to immediately close an account if false or misleading information is provided.

3.3 Accounts in a Third Party's Name

Operating an account on behalf of or in the name of another person is not allowed. Each account is entirely personal and non-transferable. Selling, leasing, or transferring an account to anyone else is prohibited.

4. Account Security

Ensuring the security of your hi7u account is your own responsibility. Please follow these security guidelines:

• Use a strong and unique password that you have not used on any other website.
• Never share your login credentials with any third party.
• Avoid using your account on public computers or unsecured Wi-Fi networks.
• Log out properly after each session.
• If you notice any unauthorized access or suspicious activity, inform hi7u support immediately.

hi7u will not be held responsible for any loss resulting from unauthorized access to an account, unless it is proven that the incident occurred due to hi7u's own security flaw. Our platform, secured by SSL encryption, uses the highest level of technology to protect your information.

5. Deposits and Withdrawals

Financial transactions on the hi7u platform must comply with the designated payment methods and limits.

5.1 Deposits

The minimum deposit amount is ৳300. hi7u currently supports the following payment methods:

• bKash — Bangladesh's most popular mobile financial service.
• Nagad — Bangladesh Post Office's digital financial service.
• Rocket — Dutch-Bangla Bank's mobile wallet service.

The deposited amount will be added directly to your account balance. Transactions generally take a few minutes to complete, though there may be some delay due to network latency.

5.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. The following conditions must be met to complete a withdrawal request:

• The account verification process must be complete.
• If any bonus is linked to the deposit, the associated wagering requirement must be fulfilled.
• The payment method for withdrawal must be registered in your name.

6. Bonuses and Promotions

hi7u offers various bonuses and promotional offers. Each offer has specific terms that must be followed.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. Or depositing ৳22,000 earns the maximum ৳10,000 bonus, giving a total balance of ৳32,000.

6.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount. Wagering applies only to the bonus amount, not to the deposit. For example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before withdrawing winnings from the bonus.

6.3 General Bonus Terms

• Bonuses are applicable only when playing with real money.
• If bonuses are abused using multiple accounts, all bonuses will be cancelled.
• hi7u reserves the right to change or discontinue bonus offers at any time.
• Wagering requirements must be met before withdrawing winnings obtained from a bonus.
• Bonuses are usable only on games designated by hi7u.

6.4 VIP Program

hi7u's VIP program has four tiers. Weekly cashback is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.8% weekly cashback
• Platinum — up to 1.0% weekly cashback

Progression through VIP tiers depends on the player's activity and engagement with the platform. Detailed terms of the VIP program are described in a separate VIP policy.

7. Gaming Policy

All games on the hi7u platform are operated in accordance with fair play principles. The following gaming policies apply to all players:

7.1 Fair Play

All games on hi7u are operated using a neutral and verifiable Random Number Generator (RNG) technology. No game result is predetermined or manipulated.

7.2 Technical Issues

If a game remains incomplete due to a technical error, server outage, or network issue, hi7u will review the situation and make a decision. In such cases, the original result may be voided for technical reasons.

7.3 Game Rules

Each game has its own rules, which are displayed within the game itself. It is recommended to read these rules carefully before starting to play.

8. Prohibited Activities

The following activities are strictly prohibited on the hi7u platform and, if detected, will result in immediate account closure:

• Playing games or placing bets using any software, bot, or automated method.
• Operating multiple accounts for the purpose of abusing the bonus system.
• Attempting to gain unauthorized access to or hack another player's account.
• Using the platform for money laundering or illegal financial transactions.
• Behaving in an abusive, threatening, or harassing manner toward other players or staff.
• Exploiting technical errors or vulnerabilities in the platform for personal gain.
• Making deposits using another person's payment method or funds.

9. Limitation of Liability

hi7u will not bear any liability in the following circumstances:

• A game remaining incomplete due to an internet disconnection or device issue.
• Loss of account funds due to user negligence or sharing of login credentials.
• Delays or failures by third-party payment processors.
• Unexpected technical outages or force majeure situations.
• Losses arising through other websites or services outside hi7u's control.

hi7u is always committed to improving its service quality and to resolving any issues quickly. Contact the 24/7 support team to report any technical issues or complaints.

10. Privacy and Data Protection

hi7u gives the highest priority to protecting users' personal information. To learn more about data collection, use, and protection, please read our Privacy Policy.

In brief, hi7u follows these principles:

• All data is protected by SSL encryption.
• Personal information is not sold to third parties.
• Information is used only for service delivery, fraud prevention, and legal compliance.
• Users may request deletion of their data, though some information may need to be retained for legal reasons.

11. Dispute Resolution

If you have an objection about any matter or wish to resolve a dispute, please follow the process below:

11.1 Initial Complaint

First, contact hi7u's support team. Submit a detailed complaint via live chat or by email at [email protected]. The support team is available 24/7 and ready to assist in both Bengali and English.

11.2 Review Process

The support team will review the complaint and conduct any necessary investigation. Keep all relevant information and evidence during the investigation. hi7u considers every complaint fairly and impartially.

11.3 Final Decision

hi7u's decision will be considered final. If you are not satisfied with the decision, you may seek the assistance of an independent third-party mediator.

12. Changes to Terms

hi7u reserves the right to change, amend, or update these terms at any time. In the event of changes:

• The updated terms will be published on the website and will take effect from the date of publication.
• For significant changes, a notification may be sent to the registered email address.
• If you continue to use the platform after the updated terms have been published, you will be considered to have accepted the new terms.
• If you do not agree with the new terms, you may request to close your account.

Therefore, it is recommended to review this page regularly.

13. Termination Provisions

13.1 Termination by User

You may request to close your account at any time by contacting the support team. You will be given the opportunity to withdraw any outstanding balance before the account is closed, though wagering terms and conditions apply.

13.2 Termination by hi7u

hi7u may close or suspend an account under the following circumstances:

• If any provision of these terms is violated.
• If evidence of fraud, deception, or illegal activity is found.
• If age or identity verification fails.
• If the account has been inactive for an extended period.
• Due to legal or regulatory obligations.

13.3 Responsible Gaming

hi7u believes in a responsible gaming culture. If you feel that your gaming habits are getting out of control, you will find detailed support and resources on our Responsible Gaming page. You may also request to temporarily or permanently restrict your account yourself.