hi7u's Privacy Policy

1. Introduction & Scope

hi7u is a safe and reliable online gaming platform that provides live casino, sports betting, and slots services for Bangladeshi players. We place the highest priority on our users' privacy and are firmly committed to protecting their personal information.

This privacy policy describes what types of personal information hi7u collects, how it is used, who it may be shared with, and what steps we take to protect your information.

This policy applies to all hi7u services, websites, and associated digital channels. To use hi7u's services, you must agree to the terms of this policy. If you do not agree with this policy, please refrain from using our services.

2. Types of Information Collected

hi7u may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address and mobile number
• Current address
• National ID card or passport details (for identity verification)

2.2 Financial Information

• Details of mobile financial services used in Bangladesh — such as bKash, Nagad, and Rocket account information
• Transaction history and deposit/withdrawal records

2.3 Gaming Activity Information

• Betting history, game session details, and win/loss records
• Duration and frequency of activity on the platform
• Game categories used and preference patterns

2.4 Technical Information

• IP address, device type, and operating system
• Browser version and settings
• Login/logout times and session details
• Information obtained through cookies and web beacons

3. How Information Is Collected

hi7u collects information in the following ways:

3.1 Information Provided Directly

You provide information directly to us when you create an account on hi7u, submit documents for identity verification, contact our support team via live chat or email, or participate in promotional offers.

3.2 Automatically Collected Information

Some information is collected automatically while you use the hi7u platform. This includes your browsing activity, game session details, and technical device information. This data is used to maintain platform security and improve your experience.

3.3 Through the Payment Process

Relevant financial information may be collected when processing transactions via bKash, Nagad, or Rocket. This information is used solely for the purpose of verifying and completing transactions.

4. Purpose of Information Use

hi7u uses the information collected for the following purposes:

• Account Management: Registration, identity verification, and ensuring account security.
• Service Delivery: Operating gaming, betting, and payment services smoothly.
• Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints.
• Security & Fraud Prevention: Detecting and preventing suspicious activity and blocking unauthorized access.
• Responsible Gaming: Monitoring users' gaming patterns and providing support where needed.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
• Platform Improvement: Analyzing user experience to improve service quality.
• Communication: Sending important updates, policy changes, and transaction-related notifications.

hi7u never sells your personal information to third parties for marketing purposes. Your information is used only for the legitimate purposes stated above.

5. Sharing Information with Third Parties

hi7u does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer service operations. These organizations operate under strict confidentiality agreements and may only process information for specified purposes.

5.2 Legal Obligations

hi7u may be required to disclose information in response to a court order, a lawful request from a government authority, or as required by applicable law. Even in such cases, only the minimum necessary information will be provided.

5.3 Fraud Prevention

In cases of fraud or cybersecurity threats, relevant information may be shared with the relevant authorities or security service providers. This is necessary to protect the interests of all our users.

Under no circumstances will hi7u sell, lease, or transfer your information to advertisers or marketing organizations.

6. Cookies & Tracking Technologies

The hi7u website stores cookies in your browser. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Use of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand platform usage.

6.2 Cookie Control

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause some hi7u features to not work properly.

7. Data Security Measures

hi7u applies industry-standard security measures to protect your personal and financial information:

• SSL Encryption: All communication between the website and servers is encrypted using SSL (Secure Sockets Layer) technology, making it virtually impossible for third parties to intercept data.
• Two-Factor Authentication: An additional layer of security is used to access accounts.
• Data Encryption: Sensitive data stored on our systems is kept in encrypted form.
• Regular Security Audits: Regular reviews are conducted to identify weaknesses in security measures.
• Access Controls: Only authorized personnel can access the user information they need.
• Transaction Monitoring: An automated monitoring system is active to detect unusual transactions.

Although we use top-grade technology for data protection, complete security cannot be guaranteed when transmitting data over the internet. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

8. Data Retention Period

hi7u retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The need to provide services while your account remains active.
• Legal obligations to maintain records of financial transactions.
• The need to preserve evidence in the event of a dispute or legal claim.
• Information necessary for fraud prevention and security purposes.

Even after your account is closed, some information may be retained for a specified period to meet legal obligations. Once that period has passed, the information will be securely deleted or anonymized.

9. User Rights

As a hi7u user, you have the following rights over your own information:

9.1 Right to Access

You can find out what information hi7u has collected about you, where it is stored, and what purpose it is being used for.

9.2 Right to Correction

If any of your stored information is incorrect, you may request that it be corrected. Some information can be changed directly in your account settings; for other cases, assistance from the support team will be required.

9.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business purposes.

9.4 Right to Restrict Processing

In some cases, you may request that the processing of your information be restricted, particularly if there is a dispute about the accuracy of the information.

9.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, you may first contact the hi7u support team. We take all complaints seriously and take appropriate action.

To exercise any of the rights above, email us at [email protected].

10. Children's Privacy

All hi7u services are for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.

An age verification process is followed at the time of registration. If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and all associated information will be deleted.

If you suspect that a minor is using hi7u, please notify us immediately at [email protected].

11. Payment Information Security

hi7u processes payments exclusively through bKash, Nagad, and Rocket. We take the utmost care to protect your financial information when transacting through these mobile financial services.

• All payment-related communications are conducted through encrypted channels.
• We never store your mobile banking PIN or password.
• Transaction records are retained only as necessary financial information.
• Suspicious payment activity is monitored automatically.

When making any payment to hi7u, always go through our official website and avoid using third-party channels. If you receive any suspicious payment request, notify our support team immediately.

12. Policy Changes

hi7u may review and update this privacy policy from time to time. In the event of changes, the following steps will be taken:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users will be notified by email of any significant changes.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We recommend that you visit this page regularly so you can stay informed about the latest policy. If you have any questions about a change, contact us at [email protected].